Grow and Run Smoothly
Don’t throw away the baby with the bathwater.
You don’t have to throw out your existing CRM plan.
It might just need a fresh change in design.
We’ll help you clean up the business clutter.
According to industry standards, 43 percent of customers use less than half the features they have on their CRM.
Our goal is to make technology work for organizations, not the other way around. When CRM systems are falling short of expectations, Tune-Up Services can get any business back on track.
To diagnose what has gone wrong with a CRM’s initial implementation, we execute a deep dive discovery process to understand a day in the life of an organization’s CRM end user.
No two organizations ever have exactly the same requirements so it’s important that we take the time to fully understand each individual business model.
Problems are then creatively solved, systems are redesigned to work effectively and organizations are able to fully capitalize on their CRM investment.
From a Chore to an Asset
In most cases, based on Forester Research,
CRM implementation fails for one of four reasons.
Misalignment of CRM with company culture, insufficient training and users choosing not to adopt new technology.
Insufficient definition of business requirements, inadequate process designs and need for greater customization.
Unclear objectives, poor deployment and not taking stakeholders’ interests into account.
Inaccurate data, a lack of technology functionality, and poor usability.
When evaluating what has gone wrong with an implementation we not only look at the four most obvious causes of failure, but dig deeper into company culture.
As former sales executives, at the Kiwi Group we understand a day in the life of a sales representative and sales management.
This unique professional background provides us with valuable insights into what it’s truly like to use a CRM system effectively and drive revenue growth.
Therefore, we are able to form a partnership with any organization’s staff to help them not only adopt CRM technology, but to learn to use it in its fullest capacity.
We retain so many of our customers because of our passionate approach in obliterating any obstacles that may get in the way of their business growth.
We are fully committed to providing and maintaining the customer care that we have built our reputation on.
But don’t just take our word for it, hear what our happy customers have to say!